In-stock Viking: Most orders will ship in 3-4 business days.
In-stock Valhalla: Most orders will ship within 1-2 business days.
Custom Viking Cue: Can take 3 weeks or more (up to 12 weeks) depending on the amount of customization.
How does viking compare to other manufacturers?
Viking cues are made differently than most other manufacturer’s cues. We rarely use metal or steel dowel pins to hold the wood pieces of a butt together. Instead, we utilize a more reliable, natural way of constructing the butts of our cues by finger jointing the wood pieces of a butt together. Finger jointing the pieces of the butt improves the structural integrity and playability while further assuring straightness. We season (condition) our wood over an extended period of time (18 to 24 months) in a climate-controlled environment to insure straightness. We offer more standard models at more price points than any other cue manufacturer. That means we are likely to have a cue that matches your personality and budget. The number of no-charge options (stain, wrap, and pearl colors) we offer is far greater than any other cue company. We encourage you to take advantage of all of the options we offer so you get a "customized" cue that meets your specifications.
What determines the price of a viking cue?
The price of a Viking cue is determined by the intricacy of the design, the machinery involved in making the parts for the cue, the number of parts, the cost of the parts and materials, and the labor required to construct the cue.
Can I design my own cue and have viking make it for me?
Yes, but expect to pay a minimum of $1,000 as the process to go from concept to finished product is rather tedious and expensive. Computer (CAD/CAM) programming can be over $100 per hour. Materials and labor are also very expensive to make just one cue from a custom design. We are able to produce custom decals, please contact Viking for more information.
Cue Options
Can I specify the weight and shaft diameter of my viking cue?
Yes, you can specify the weight and shaft diameter of your Viking cue. The standard weight range is 18 to 21oz. (in quarter-ounce increments) for no additional charge. The standard shaft diameter range is 11.75 to 13mm (in quarter-millimeter increments) for no extra charge.
I am new to the game and don't know what weight or shaft diameter to choose.
We recommend you start with a 19 oz. cue and 13 mm shaft. These are the most common cue specifications. Can I get a longer or shorter Viking cue? Yes, you can specify up to 2 inches longer on the shaft and butt for a total of up to 4 inches over-length. We can make a cue as short as you want, but we recommend nothing shorter than 52 inches. Viking also offers additional joint and butt extension options.
Can I choose the wrap color for my viking cue?
Yes, for all Viking cues that come standard with an Irish linen wrap. You may choose from more than 28 wrap colors.
Do you offer a leather wrap?
Yes, many models of Viking cues offer a leather wrap as standard and you may upgrade an Irish linen cue to Leather as well. We have several color/pattern options available. There is an additional charge for leather.
Can I get a viking cue without a wrap?
Yes, you can get a Viking cue without a wrap. You will need to specify the wood type. The price varies depending on wood type.
Can I have my name engraved on my viking cue?
Yes, you may choose from Roman, Block, or Script font styles. We are able to engrave up to 20 alphanumeric characters (including spaces) per line on most cues. Additional charges apply for engraving.
Can I choose the color of engraving?
Yes. Available colors are black, silver or white.
Can I engrave on a part of the cue other than the butt cap, use a larger font or mix styles?
Yes, but there are additional charges.
Materials & Construction
Is there a difference in the quality of a low-end and high-end viking cue?
No. Each Viking cue, regardless of price, is subject to the same stringent quality control standards as it makes its way through our production process. There are over a dozen quality control checks in our process.
Do you use different grades of wood
Yes, and we do not compromise quality or durability when grading wood. We grade wood based on cosmetic appearance.
Can I request a wood other than that which is shown in the catalog?
Yes. Additional charges vary depending on the wood selected.
Can I stain a wood other than maple?
No. Other woods do not absorb the stain.
What is the difference between a stain and paint?
Stain is absorbed into the wood leaving the wood grain still visible. Paint is applied on the wood, and it is rare to be able to see the grain through the paint
Can I have the shaft of my viking cue stained?
No. We do not stain shafts because over time the stain will begin to wear off. Cue shafts also end up discolored from cloth, chalk, powder, dirt, and perspiration.
Can I specify any stain color for a cue that can be stained?
Yes. You may select any color stain that is available in our catalog. There may be additional charges.
Can I change the pearl color in my viking cue?
In most cases, yes you can, on new cues only. You may select any color pearl that is available in our catalog. There may be additional charges.
Where is the balance point in a viking cue?
The balance point is within 3/4 of an inch above or below the wrap on most Viking cues
Joints
You offer four different types of joints for viking cues. Which is best?
Cue joint selection is a matter of personal preference. If possible, you should base such a selection on previous experience. If you are new to the game or have never owned a cue, your best bet is joint A or B. Joint D offers the best hit in terms of how closely it resembles the look, "feel," and "play" of a one-piece cue
Will the viking quick-release pin compromise durability of the joint?
No. We researched this over several years. The removal of all but about 4 to 6 threads from the male pin does not compromise the durability or strength of the joint because those additional threads are not needed
What is the advantage of the quick-release pin?
The Quick-Release Joint offers two major advantages. The first is speed. It takes roughly 5 turns to join the cue butt and shaft together. Strength is the second advantage of the Quick-Release joint, and the most important! You'll notice that the Quick-Release Joint is not fully threaded, which actually makes the connection between the shaft and cue butt stronger. When you insert the pin, you'll notice that it stabilizes the connection between the butt and shaft. As you start turning, you can feel that connection getting stronger. With a fully threaded joint, you match up the threads and start turning, resulting in lower tolerance and strength. Our Quick-Release Joint offers a very tight tolerance, of .0005" of an inch, resulting in a stronger connection between your cue butt and joint.
Shafts
What kind of ferrule does my viking cue have?
Your Viking cue has a proprietary ferrule made in our factory in Madison, Wisconsin. Our ferrules are made from an extremely durable, high-impact plastic material that is resistant to cracking, chipping, and breaking.
What kind of taper does my viking shaft have?
Your standard Viking playing cue has a pro taper of 12 to 14 inches. Our break/jump shafts feature a conical taper.
What if I want a thinner shaft diameter later on?
Send your cue to our repair department. (Refer to the instructions on how to go about sending your cue in for repair in our Warranty & Repairs section.)
Can I get a different kind of tip on my viking cue?
Absolutely. Viking has standard tips on each grade of shaft we offer. Upgraded tips are available from many leading manufacturers in addition to Viking’s own proprietary tips.
Viking Customer Care
What does viking factory discontinued or "LTD'" mean?
All Viking factory discontinued products consist of products and cues that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened or chalked. Once these units get back to Viking from Authorized Retailers or consumers, they are tested and then reconditioned to original factory specifications by Viking factory-trained technicians. Out testing process assures that these cues will meet the same stringent quality standards that are required for new Viking cues.
Viking LTD cues are “limited edition” cues often comprised of prototypes or production variations of standard models. These cues are new and factory fresh.
Why should I buy factory discontinued or ltd cues?
Savvy buyers know that factory discontinued products can be a great value, since these items are usually priced 10 to 15 percent lower than comparable new product.
Is customer support for discontinued cues the same support for new cues?
Yes. We are happy to offer customers of discontinued Viking Cues the same high-quality Viking Customer Care that comes with new Viking Cues.
Are limited warranties included with discontinued or ltd cues?
All Viking Cues, including factory discontinued units are warranted, under Viking’s Lifetime Warranty. For details on our Lifetime Warranty.
Warranty & Repairs
Does viking cues have any kind of warranty?
Viking Cues provides a warranty against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge. Cues with Joint changes and standard, available options are covered. Shafts that are 11.75mm or less are not covered. In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cues directly at (800) 397-0122 for instructions.
We also have Warranty Handling Instructions here on our website. This warranty applies to Viking and Valhalla cues purchased from an authorized Viking/Valhalla retailer or distributor. The cue must be accompanied by a copy of the original sales receipt from the authorized Viking/Valhalla dealer. The cue must be registered on our website within 60 days of purchase. The warranty applies to Viking/Valhalla cues belonging to the original owner and is non-transferable. You must ship us the entire cue (butt and shaft) for any warranty considerations. All claims are resolved at the discretion of Viking Cues. Viking does not warranty its cues against any damage caused by third parties. This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cues. Additional Warranty details can be found here.
Do you have any dealers capable of resolving warranty claims or performing warranty work?
Not at this time. Unfortunately the warranty is void if your Viking cue is repaired by an entity other than Viking Cue Manufacturing LLC.
Do I need a repair authorization number before I send my item in for repair?
Yes. Please use our online form located on the support/warranty repair page to initiate your repair. After completing the form, instructions will be provided as to where your product should be shipped to.
How do I send my viking cue in for a warranty claim or repair?
We suggest you use UPS or Federal Express so you are able to obtain a tracking number and insurance. Please package your cue carefully so as to avoid damage during shipping. Please ship the entire cue (butt and shaft) for warranty considerations. Be sure to include RMA paperwork provided by Viking which includes:: • your first and last name • physical (shipping) address • daytime telephone number • instructions for what it is you want done or repaired • a copy of your original receipt of sale (for warranty claims only) While we cannot guarantee that any repair issues will be covered under warranty, we will gladly inspect your cue to make a determination.
Who pays for shipping?
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. In the continental United States, return shipping charges are covered by Viking Cue®. For addresses outside of the continental United States, Viking Cues will cover a portion of the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.
How long do repairs take?
Most repairs take 5 to 8 business days.
What do repairs cost?
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will call you or email with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. “Please notify me if the repair charges exceed $50.”
Can my product repair be rushed?
In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS 2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, and give us the date you need your product back. We will do all we can to see that you have it back in time
Do I have to send the butt of my cue to obtain a new or extra shaft?
It depends on the age and joint style of the cue. While we cannot guarantee the match of a new shaft without the butt, it is reasonable to expect that a new shaft will fit almost perfectly on any Viking cue with joints A, B, C, or D made after 1997. You must send the butt of your Viking cue in if it was manufactured prior to 1997 or any Viking cue with a double threaded joint or a 3/8 10 pin joint. It's always best to send the butt of your Viking cue in to us whenever possible so we can match the new shaft perfectly.
Why would it be necessary to send my entire viking cue (butt and all existing shafts) for a repair?
In some cases, a repair may require some modification to the joint. Therefore, it would be necessary to send your entire cue (butt and all existing shafts) to insure a proper match for each shaft prior to returning your cue.
Do you repair other brands of cues?
No, as of April 1st, 2019 we discontinued the repair of other brands of cues.
Who pays for shipping my cue back after it has been repaired?
You are responsible for all incoming and outgoing shipping charges for repairs.
Can you repair cues with ivory inlays or components?
No. Please do not send us cues with any ivory inlays or components. If you are unsure whether your cue has ivory in it, please check with a reputable antiques dealer in your area.
Care & Maintenance
Can I change the weight in my viking cue?
All current Viking and Valhalla cues feature an adjustable weight-bolt system. You should return to your authorized Viking Cue dealer to have the weight adjusted in your cue. We do not recommend changing the weight yourself.
How often should I replace the tip on my viking cue?
You should replace the tip as often as necessary so as to avoid any damage to the ferrule or when playability of the cue has changed. Do not let the curvature of the tip get down to the ferrule.
How should I care for my viking cue tip?
We suggest a tip scuffer for shaping and scuffing. The VikPik tool works well for preparing the tip to hold chalk better. Tip curvature should be similar to that of either a dime or nickel, depending on the personal preference. We have cue shapers available on our website for purchase.
What is side pressure?
Side pressure is any force exerted upon the cue from the side. Cues are made to withstand significant straight-line impact when the tip appropriately makes contact with the cue ball. Side pressure can result from a number of circumstances that include leaning your cue against walls, whipping the cue around, breaking with too much follow through, moving balls with the shaft, dropping it on the floor or slamming the cue down.
Obviously, there are other forms of side pressure. The result may not be immediate, nor will it result in immediate external damage, rather internal damage or fracture may occur. The interior fracture will then make its way to the surface of the cue when used in play, or if continuously exposed to side pressure. Damages as a result of any of the aforementioned forms of side pressure are not covered under warranty nor are any other circumstances of side pressure.
How can I avoid applying side pressure to my viking cue?
First and foremost, never loan your cue to anyone. No one will take care of your cue as well as you will. If you must lean your cue against a wall, do so at the slightest possible angle away from foot traffic. Obtain a cue holder. Lay your cue flat on the bed of the table. That will not only prevent any circumstance of side pressure, but it will also prevent your opponent from breaking until you are ready.
How should I store my viking cue?
We recommend you store your Viking cue in a protective cue case at room temperature. Do not store your cue in a rack in the basement. Do not leave your cue in your car in the hot sun or cold weather. As a general rule of thumb, if you are not using your cue, store it in a cue case and tuck it away under your bed or in a closet, but never in your car or basement. Your cue is made of wood, and it will react to the weather and elements. That's why we highly recommend keeping it in a case where it is not exposed to temperature and environmental changes, especially rapid ones.
Can I use a piece of brown paper bag, dollar bill, or sandpaper to smooth my viking cue shaft?
Yes. Using a piece of a brown paper bag works well if you need to smooth your Viking cue shaft in a hurry and don't have access to anything else. We caution against using regular sandpaper unless it has a very fine grit (600 and up). Sandpaper can remove the original finish or sealant and reduce the diameter of the shaft if sanded too much. Using 000 steel wool works fine too, but be careful not to overuse it.
Can I use any kind of after-market product to care for my viking cue?
Yes. Read the instructions carefully to avoid any potential damage to your Viking Cue.
I think my ferrule is cracked, what should I do?
Since the inception of our proprietary ferrule material in 1996, Viking has not needed to repair one cracked ferrule. If you think your ferrule may be cracked, take some 400-600 grit sandpaper and lightly sand the area where you believe it to be cracked. Viking guarantees it is only scratched and will sand out.
Shipping & Returns
What are your return policies?
If you are not completely satisfied with a Viking Cue purchased at vikingcue.com for any reason, please return it for merchandise credit or refund. We accept the return of products for up to 30 days after purchase unless the cue has been modified or abused. Returns are refunded in the method of original payment. NOTE: This does NOT include shipping, handling, or any customization charges that may have been assessed
What method of shipping should I use?
We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by FedEx. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location. Our normal turnaround time is about four weeks, usually less. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations, please let us know.
Should I insure my product when I mail it in?
Please insure your Viking Cue® for its full value when you send it to us. Use a shipping method that provides a tracking number and requires a signature upon delivery, to ensure that your product will arrive safely to our service department.
Standard Delivery
What is standard delivery?
Viking Cue Repair ships Monday through Friday, primarily via UPS. We use US Mail for PO boxes, APO/FPO, and all other addresses outside the continental US. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.
How much extra will priority shipping cost?
Upgraded shipping options, next day air, second day air and three day select, will be available on the current rate scale for all products. Call for pricing.
In-stock Viking: Most orders will ship in 3-4 business days.
In-stock Valhalla: Most orders will ship within 1-2 business days.
Custom Viking Cue: Can take 3 weeks or more (up to 12 weeks) depending on the amount of customization.
How does viking compare to other manufacturers?
Viking cues are made differently than most other manufacturer’s cues. We rarely use metal or steel dowel pins to hold the wood pieces of a butt together. Instead, we utilize a more reliable, natural way of constructing the butts of our cues by finger jointing the wood pieces of a butt together. Finger jointing the pieces of the butt improves the structural integrity and playability while further assuring straightness. We season (condition) our wood over an extended period of time (18 to 24 months) in a climate-controlled environment to insure straightness. We offer more standard models at more price points than any other cue manufacturer. That means we are likely to have a cue that matches your personality and budget. The number of no-charge options (stain, wrap, and pearl colors) we offer is far greater than any other cue company. We encourage you to take advantage of all of the options we offer so you get a "customized" cue that meets your specifications.
What determines the price of a viking cue?
The price of a Viking cue is determined by the intricacy of the design, the machinery involved in making the parts for the cue, the number of parts, the cost of the parts and materials, and the labor required to construct the cue.
Can I design my own cue and have viking make it for me?
Yes, but expect to pay a minimum of $1,000 as the process to go from concept to finished product is rather tedious and expensive. Computer (CAD/CAM) programming can be over $100 per hour. Materials and labor are also very expensive to make just one cue from a custom design. We are able to produce custom decals, please contact Viking for more information.
Cue Options
Can I specify the weight and shaft diameter of my viking cue?
Yes, you can specify the weight and shaft diameter of your Viking cue. The standard weight range is 18 to 21oz. (in quarter-ounce increments) for no additional charge. The standard shaft diameter range is 11.75 to 13mm (in quarter-millimeter increments) for no extra charge.
I am new to the game and don't know what weight or shaft diameter to choose.
We recommend you start with a 19 oz. cue and 13 mm shaft. These are the most common cue specifications. Can I get a longer or shorter Viking cue? Yes, you can specify up to 2 inches longer on the shaft and butt for a total of up to 4 inches over-length. We can make a cue as short as you want, but we recommend nothing shorter than 52 inches. Viking also offers additional joint and butt extension options.
Can I choose the wrap color for my viking cue?
Yes, for all Viking cues that come standard with an Irish linen wrap. You may choose from more than 28 wrap colors.
Do you offer a leather wrap?
Yes, many models of Viking cues offer a leather wrap as standard and you may upgrade an Irish linen cue to Leather as well. We have several color/pattern options available. There is an additional charge for leather.
Can I get a viking cue without a wrap?
Yes, you can get a Viking cue without a wrap. You will need to specify the wood type. The price varies depending on wood type.
Can I have my name engraved on my viking cue?
Yes, you may choose from Roman, Block, or Script font styles. We are able to engrave up to 20 alphanumeric characters (including spaces) per line on most cues. Additional charges apply for engraving.
Can I choose the color of engraving?
Yes. Available colors are black, silver or white.
Can I engrave on a part of the cue other than the butt cap, use a larger font or mix styles?
Yes, but there are additional charges.
Materials & Construction
Is there a difference in the quality of a low-end and high-end viking cue?
No. Each Viking cue, regardless of price, is subject to the same stringent quality control standards as it makes its way through our production process. There are over a dozen quality control checks in our process.
Do you use different grades of wood
Yes, and we do not compromise quality or durability when grading wood. We grade wood based on cosmetic appearance.
Can I request a wood other than that which is shown in the catalog?
Yes. Additional charges vary depending on the wood selected.
Can I stain a wood other than maple?
No. Other woods do not absorb the stain.
What is the difference between a stain and paint?
Stain is absorbed into the wood leaving the wood grain still visible. Paint is applied on the wood, and it is rare to be able to see the grain through the paint
Can I have the shaft of my viking cue stained?
No. We do not stain shafts because over time the stain will begin to wear off. Cue shafts also end up discolored from cloth, chalk, powder, dirt, and perspiration.
Can I specify any stain color for a cue that can be stained?
Yes. You may select any color stain that is available in our catalog. There may be additional charges.
Can I change the pearl color in my viking cue?
In most cases, yes you can, on new cues only. You may select any color pearl that is available in our catalog. There may be additional charges.
Where is the balance point in a viking cue?
The balance point is within 3/4 of an inch above or below the wrap on most Viking cues
Joints
You offer four different types of joints for viking cues. Which is best?
Cue joint selection is a matter of personal preference. If possible, you should base such a selection on previous experience. If you are new to the game or have never owned a cue, your best bet is joint A or B. Joint D offers the best hit in terms of how closely it resembles the look, "feel," and "play" of a one-piece cue
Will the viking quick-release pin compromise durability of the joint?
No. We researched this over several years. The removal of all but about 4 to 6 threads from the male pin does not compromise the durability or strength of the joint because those additional threads are not needed
What is the advantage of the quick-release pin?
The Quick-Release Joint offers two major advantages. The first is speed. It takes roughly 5 turns to join the cue butt and shaft together. Strength is the second advantage of the Quick-Release joint, and the most important! You'll notice that the Quick-Release Joint is not fully threaded, which actually makes the connection between the shaft and cue butt stronger. When you insert the pin, you'll notice that it stabilizes the connection between the butt and shaft. As you start turning, you can feel that connection getting stronger. With a fully threaded joint, you match up the threads and start turning, resulting in lower tolerance and strength. Our Quick-Release Joint offers a very tight tolerance, of .0005" of an inch, resulting in a stronger connection between your cue butt and joint.
Shafts
What kind of ferrule does my viking cue have?
Your Viking cue has a proprietary ferrule made in our factory in Madison, Wisconsin. Our ferrules are made from an extremely durable, high-impact plastic material that is resistant to cracking, chipping, and breaking.
What kind of taper does my viking shaft have?
Your standard Viking playing cue has a pro taper of 12 to 14 inches. Our break/jump shafts feature a conical taper.
What if I want a thinner shaft diameter later on?
Send your cue to our repair department. (Refer to the instructions on how to go about sending your cue in for repair in our Warranty & Repairs section.)
Can I get a different kind of tip on my viking cue?
Absolutely. Viking has standard tips on each grade of shaft we offer. Upgraded tips are available from many leading manufacturers in addition to Viking’s own proprietary tips.
Viking Customer Care
What does viking factory discontinued or "LTD'" mean?
All Viking factory discontinued products consist of products and cues that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened or chalked. Once these units get back to Viking from Authorized Retailers or consumers, they are tested and then reconditioned to original factory specifications by Viking factory-trained technicians. Out testing process assures that these cues will meet the same stringent quality standards that are required for new Viking cues.
Viking LTD cues are “limited edition” cues often comprised of prototypes or production variations of standard models. These cues are new and factory fresh.
Why should I buy factory discontinued or ltd cues?
Savvy buyers know that factory discontinued products can be a great value, since these items are usually priced 10 to 15 percent lower than comparable new product.
Is customer support for discontinued cues the same support for new cues?
Yes. We are happy to offer customers of discontinued Viking Cues the same high-quality Viking Customer Care that comes with new Viking Cues.
Are limited warranties included with discontinued or ltd cues?
All Viking Cues, including factory discontinued units are warranted, under Viking’s Lifetime Warranty. For details on our Lifetime Warranty.
Warranty & Repairs
Does viking cues have any kind of warranty?
Viking Cues provides a warranty against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge. Cues with Joint changes and standard, available options are covered. Shafts that are 11.75mm or less are not covered. In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cues directly at (800) 397-0122 for instructions.
We also have Warranty Handling Instructions here on our website. This warranty applies to Viking and Valhalla cues purchased from an authorized Viking/Valhalla retailer or distributor. The cue must be accompanied by a copy of the original sales receipt from the authorized Viking/Valhalla dealer. The cue must be registered on our website within 60 days of purchase. The warranty applies to Viking/Valhalla cues belonging to the original owner and is non-transferable. You must ship us the entire cue (butt and shaft) for any warranty considerations. All claims are resolved at the discretion of Viking Cues. Viking does not warranty its cues against any damage caused by third parties. This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cues. Additional Warranty details can be found here.
Do you have any dealers capable of resolving warranty claims or performing warranty work?
Not at this time. Unfortunately the warranty is void if your Viking cue is repaired by an entity other than Viking Cue Manufacturing LLC.
Do I need a repair authorization number before I send my item in for repair?
Yes. Please use our online form located on the support/warranty repair page to initiate your repair. After completing the form, instructions will be provided as to where your product should be shipped to.
How do I send my viking cue in for a warranty claim or repair?
We suggest you use UPS or Federal Express so you are able to obtain a tracking number and insurance. Please package your cue carefully so as to avoid damage during shipping. Please ship the entire cue (butt and shaft) for warranty considerations. Be sure to include RMA paperwork provided by Viking which includes:: • your first and last name • physical (shipping) address • daytime telephone number • instructions for what it is you want done or repaired • a copy of your original receipt of sale (for warranty claims only) While we cannot guarantee that any repair issues will be covered under warranty, we will gladly inspect your cue to make a determination.
Who pays for shipping?
As stated in our warranty policy, the customer pays the shipping charges to send products to the Warranty Department. In the continental United States, return shipping charges are covered by Viking Cue®. For addresses outside of the continental United States, Viking Cues will cover a portion of the return shipping charges. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. Shipping charges for all non-warranty repairs are at the owner’s expense.
How long do repairs take?
Most repairs take 5 to 8 business days.
What do repairs cost?
The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. If you are concerned about the expense, you can ask us to notify you of the repair costs. After your product is assessed, we will call you or email with a final estimate, and request that you call us to approve the charges. You may also give us a limit, i.e. “Please notify me if the repair charges exceed $50.”
Can my product repair be rushed?
In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS 2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, and give us the date you need your product back. We will do all we can to see that you have it back in time
Do I have to send the butt of my cue to obtain a new or extra shaft?
It depends on the age and joint style of the cue. While we cannot guarantee the match of a new shaft without the butt, it is reasonable to expect that a new shaft will fit almost perfectly on any Viking cue with joints A, B, C, or D made after 1997. You must send the butt of your Viking cue in if it was manufactured prior to 1997 or any Viking cue with a double threaded joint or a 3/8 10 pin joint. It's always best to send the butt of your Viking cue in to us whenever possible so we can match the new shaft perfectly.
Why would it be necessary to send my entire viking cue (butt and all existing shafts) for a repair?
In some cases, a repair may require some modification to the joint. Therefore, it would be necessary to send your entire cue (butt and all existing shafts) to insure a proper match for each shaft prior to returning your cue.
Do you repair other brands of cues?
No, as of April 1st, 2019 we discontinued the repair of other brands of cues.
Who pays for shipping my cue back after it has been repaired?
You are responsible for all incoming and outgoing shipping charges for repairs.
Can you repair cues with ivory inlays or components?
No. Please do not send us cues with any ivory inlays or components. If you are unsure whether your cue has ivory in it, please check with a reputable antiques dealer in your area.
Care & Maintenance
Can I change the weight in my viking cue?
All current Viking and Valhalla cues feature an adjustable weight-bolt system. You should return to your authorized Viking Cue dealer to have the weight adjusted in your cue. We do not recommend changing the weight yourself.
How often should I replace the tip on my viking cue?
You should replace the tip as often as necessary so as to avoid any damage to the ferrule or when playability of the cue has changed. Do not let the curvature of the tip get down to the ferrule.
How should I care for my viking cue tip?
We suggest a tip scuffer for shaping and scuffing. The VikPik tool works well for preparing the tip to hold chalk better. Tip curvature should be similar to that of either a dime or nickel, depending on the personal preference. We have cue shapers available on our website for purchase.
What is side pressure?
Side pressure is any force exerted upon the cue from the side. Cues are made to withstand significant straight-line impact when the tip appropriately makes contact with the cue ball. Side pressure can result from a number of circumstances that include leaning your cue against walls, whipping the cue around, breaking with too much follow through, moving balls with the shaft, dropping it on the floor or slamming the cue down.
Obviously, there are other forms of side pressure. The result may not be immediate, nor will it result in immediate external damage, rather internal damage or fracture may occur. The interior fracture will then make its way to the surface of the cue when used in play, or if continuously exposed to side pressure. Damages as a result of any of the aforementioned forms of side pressure are not covered under warranty nor are any other circumstances of side pressure.
How can I avoid applying side pressure to my viking cue?
First and foremost, never loan your cue to anyone. No one will take care of your cue as well as you will. If you must lean your cue against a wall, do so at the slightest possible angle away from foot traffic. Obtain a cue holder. Lay your cue flat on the bed of the table. That will not only prevent any circumstance of side pressure, but it will also prevent your opponent from breaking until you are ready.
How should I store my viking cue?
We recommend you store your Viking cue in a protective cue case at room temperature. Do not store your cue in a rack in the basement. Do not leave your cue in your car in the hot sun or cold weather. As a general rule of thumb, if you are not using your cue, store it in a cue case and tuck it away under your bed or in a closet, but never in your car or basement. Your cue is made of wood, and it will react to the weather and elements. That's why we highly recommend keeping it in a case where it is not exposed to temperature and environmental changes, especially rapid ones.
Can I use a piece of brown paper bag, dollar bill, or sandpaper to smooth my viking cue shaft?
Yes. Using a piece of a brown paper bag works well if you need to smooth your Viking cue shaft in a hurry and don't have access to anything else. We caution against using regular sandpaper unless it has a very fine grit (600 and up). Sandpaper can remove the original finish or sealant and reduce the diameter of the shaft if sanded too much. Using 000 steel wool works fine too, but be careful not to overuse it.
Can I use any kind of after-market product to care for my viking cue?
Yes. Read the instructions carefully to avoid any potential damage to your Viking Cue.
I think my ferrule is cracked, what should I do?
Since the inception of our proprietary ferrule material in 1996, Viking has not needed to repair one cracked ferrule. If you think your ferrule may be cracked, take some 400-600 grit sandpaper and lightly sand the area where you believe it to be cracked. Viking guarantees it is only scratched and will sand out.
Shipping & Returns
What are your return policies?
If you are not completely satisfied with a Viking Cue purchased at vikingcue.com for any reason, please return it for merchandise credit or refund. We accept the return of products for up to 30 days after purchase unless the cue has been modified or abused. Returns are refunded in the method of original payment. NOTE: This does NOT include shipping, handling, or any customization charges that may have been assessed
What method of shipping should I use?
We would prefer that you send the item using a shipping method that will provide you with a tracking number, and require a signature upon delivery. Please make sure that the shipping is prepaid and the package is insured for full replacement value. Please enclose a short note that includes your name, phone number, and include a street address or a place where someone will be available to sign for a package, since we return items by FedEx. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily, and make sure that your note describes their location. Our normal turnaround time is about four weeks, usually less. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations, please let us know.
Should I insure my product when I mail it in?
Please insure your Viking Cue® for its full value when you send it to us. Use a shipping method that provides a tracking number and requires a signature upon delivery, to ensure that your product will arrive safely to our service department.
Standard Delivery
What is standard delivery?
Viking Cue Repair ships Monday through Friday, primarily via UPS. We use US Mail for PO boxes, APO/FPO, and all other addresses outside the continental US. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.
How much extra will priority shipping cost?
Upgraded shipping options, next day air, second day air and three day select, will be available on the current rate scale for all products. Call for pricing.